6 Main Topics to Ask About on Your First Tour

Visiting an assisted living community for the first time can feel overwhelming—but it doesn’t have to be. Whether you're exploring options for yourself or a loved one, asking the right questions can help you feel more confident in your decision. We’ve gathered thoughtful, easy-to-ask questions that cover all the essentials—from care and amenities to pricing and safety.

• Daily Life & Comfort: What Will Life Be Like Here?

Start by understanding what everyday life feels like. You want to picture yourself—or your loved one—there comfortably.

• What does a typical day look like for residents?
• Are pets allowed in the community?
• Can residents personalize their rooms with furniture or decorations?
• What types of activities are offered daily or weekly?
• Is there outdoor space for walking or relaxing?
• How is laundry handled—do residents do their own or is it provided?

• Care & Health: How Are Needs Met?

Care is at the heart of assisted living. Ask about the team, their qualifications, and how they approach health and wellness.

• How are care plans created and updated?
• What kind of medical staff is on-site, and when?
• How are medications managed and dispensed?
• What happens if a resident's care needs change?
• Are memory care or skilled nursing services available if needed?

Helpful Resource: Understanding Levels of Care in Assisted Living (National Institute on Aging)

• Meals & Dining: Will Mealtime Be Enjoyable?

Nutrition and community go hand-in-hand when it comes to dining.

• Are meals prepared on-site by a chef?
• Can residents choose from a menu, or is there a set meal plan?
• Are special diets like diabetic, gluten-free, or low-sodium accommodated?
• Can family or friends join for meals?

• Staff & Social Life: Who Will Be Around?

Ask about the people—not just the staff, but also the residents and the community vibe.

• How many caregivers are available during the day and at night?
• What's the staff-to-resident ratio?
• How are new residents welcomed into the community?
• Are there resident committees or councils?
• What social or cultural events are planned?

Helpful Resource: The Importance of Social Connections for Seniors (CDC)

• Pricing & Contracts: What’s the Real Cost?

No one likes surprises—especially when it comes to monthly bills. Get clarity on pricing, fees, and what’s included.

• What is the monthly base rate and what does it cover?
• Are there additional fees for extra services?
• What happens if a resident runs out of funds?
• Are there entrance fees or deposits?
• How often do rates increase?

• Safety & Security: Will They Be Protected?

Peace of mind for families starts with solid safety practices.

• Are there emergency call systems in rooms?
• How is the community secured, especially at night?
• What’s the process if a resident wanders or has an emergency?
• Is staff trained in emergency response and CPR?

Helpful Resource: Emergency Preparedness for Senior Living Facilities

Before You Leave: Ask Yourself These Things, Too

After the tour, take a moment to reflect:

• Did the staff feel welcoming and attentive?
• Did the residents seem engaged and happy?
• Could you or your loved one picture living here?

Sometimes, it’s not just about the answers to the questions—but how you felt while asking them.

It’s Okay to Ask Twice (or Come Back Again)

Choosing assisted living is a big decision, and you shouldn’t feel rushed. Schedule a second tour, talk to residents if you can, and bring a friend or family member along for another perspective. Your comfort and peace of mind matter just as much as the details.

If you’d like help evaluating different communities or need a checklist to bring with you, we’ve got you covered. Download our free printable checklist here (PDF by the NIA).

Already taken the tour? Here’s how to evaluate how it went.